This troubleshooting page will help you diagnose problems with the Lenovo Ideapad Y700-15ACZ.
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The battery quickly runs out or has slow charging speed.
If the charger doesn’t light up after plugged in, or battery icon in the taskbar doesn’t indicate that the device is being charged the charger may need to be changed with another.
If the battery takes a long time to charge and battery life gets drained quickly, the battery may need to be replaced
If the device feels excessively hot and shuts down and the battery doesn’t charge, ensure the vents/fans of the device are clean and not covered in dust and do not block the vents for long periods of time to allow it to cool down.
Speakers don’t output audio or audio drivers are malfunctioning.
If audio is not muted but speakers don’t output any audio, you may need to ensure that the primary audio output is set to the proper audio output device you are using through the sound settings.
You may need to uninstall then reinstall audio drivers through the device manager and restart the device.
If your audio drivers are outdated, head to the device manager in windows search bar and select sound, video and game controllers and then select update drivers.
The laptop screen does not display anything or the screen is flickering.
If any external devices are connected to your device, try unplugging those first as they may be the cause of your screen being black. Alternatively, issues may occur when using Windows 10, so try booting up the screen/display by pressing the Windows key + Ctrl + Shift + B. There may also be an issue with the backlight being burnt out. If the device can be heard booting up (ex. power light turning on, fans kicking up, etc.), try looking at the screen in a dark room. If there is a faint light coming from the screen, the screen itself may be working but the backlight has burnt out.
There may be two problems which would cause the screen to flicker: an incompatible application or a display driver. To check if the display driver is the issue, you’d have to check whether or not the task manager is flickering. If the task manager is flickering, either the programs or the display driver need to be updated or they all may need to be updated. To open the task manager, you can either search for it by pressing the Windows button or use the shortcut Ctrl + Shift + Esc.
Entire laptop system is freezing or crashing.
If your system feels unstable and freezes often as well as crashes, this can be due to outdated drivers. Many of the essential drivers are found in the device manager through the windows settings and updated by right clicking them . If your device doesn’t find an automatic update you can update drivers by searching them on the manufacturers web page.
A damaged BIOS chip can cause the laptop to crash randomly or not turn on. You will have to reset the BIOS chip in order to fix the laptop. To enter BIOS press F1, press F9 to losad default settings, then press F10 to save.
Keyboard is not responding or some keys are broken or sticky.
If the keyboard is not responding then the keyboard may need to be updated.
Some keys on the keyboard may be sticky or broken so they will need to be replaced. Keys can be removed with a flat-head screwdriver by prying the key up gently then putting a new key on and snap it in.
Laptop does not respond to any action.
If the laptop does not turn on no matter what you do try replacing
There is not enough RAM for the laptop to turn on. You will have to install more RAM to allow the laptop to turn on.
