Released in October 2018. Model number Y510P.
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The laptop will not power on or show any signs of powering on.
If your computer isn’t turning on, it might not be charging. The cause of this might be a faulty outlet. Try charging your computer while using a different outlet.
If the computer continues to not turn on then the problem could be the power cord. If the power cord is plugged into the computer, but the light does not come on then you have a faulty power cord. Replace it with a new power cord and try again.
Make sure you have tried to charge the computer with the given plug in different outlets. If the computer will still not turn on, try replacing the battery. Keep in mind for the future that it is not recommended to use your laptop while it is charging.
When pressing keys, they are unresponsive or delayed.
If the keys are sticking there might be residue on them. Try wiping keyboard clean of any possible sticky substances and try again . If keys are still unresponsive, replace the key hinges and cup for any troubled keys.
Use the same techniques as you would if many keys were sticking, such as whipping the key and checking to make sure nothing is stuck under the specific key. If the key continues to stick follow this individual key replacement guide.
The screen does not display a consistent image.
It is very important that you do not pick this laptop up by the screen display because it could hurt the computer. If you have been doing this, pick up the laptop by its base.
If you are also having trouble viewing high contrast images on this computer, the cable band connecting the LCD needs to be replaced. For more help replacing the LCD cable band, follow this guide.
First always start by turning your laptop on and off again to see if a reboot will help your laptop figure itself out. If that doesn’t work try and do a hard reset by holding the power button down until the laptop is fully shut down. Leave it like that for a few minutes and then try turning it on again. If the screen is still black after resetting , follow this guide.
The computer is not able to download, save, or update new and existing files.
Make sure you are connected to a internet source that can support your work. A strong connection is needed to download, upload, and save online files.
Check to see if your computer allows the type of format trying to be downloaded. If it is not allowed, convert it to an appropriate file type.
When your hard drive is low on space, regular files, such as .JPEG and .PDF, cannot be downloaded. The hard drive should be removed and replaced with a new an/or larger one. For more help replacing the hard drive, follow this guide.
