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JBL Flip 3 buttons are not working
Check to make sure that your device has been turned on.
Check the device’s battery to see if it may be dead, and charge or replace the battery as needed.
Although the JBL Flip 3 speaker is splash-proof, buttons may become unresponsive if they have experienced extended exposure to water - e.g. the device has been submerged in water rather than simply splashed.
Audio plays intermittently or drops out suddenly
If your device is outside of the working range of the bluetooth transmitter, the sound may cut in and out, or drop out suddenly.
Large and/or dense objects between the JBL Flip 3 and the source of audio may interfere with signal transmission, resulting in cuts and drops in audio. Ensure a clear, unobstructed path from the source to the JBL Flip 3.
Device battery wont retain, or begin to charge
Ensure the charging cord is properly plugged into a functional outlet.
If there are exposed wires on the charging cord, or if the charging cord has experienced some trauma, then the problem may stem from the charger rather than the device itself.
Make sure the cord is plugged in the device all the way.
JBL Flip3 won’t connect to Bluetooth properly
Ensure that the device is turned on properly
Check to see if you have headphones or an overriding AV cord into whatever you are attempting to connect to the JBL Flip
Delete the Flip Speaker from your device’s Bluetooth’s memory and reconnect
Ensure that you are not too far away from the speaker to properly connect
The device will not respond to the power button being pressed.
The battery may be broken and need to be replaced. (Link to battery replacement page)
A circuit may have broken due to potential water damage, resulting in the need to replace the circuit board. (Link to circuit board replacement page)
Plug the device into the charger. Allow the device to charge before attempting to turn on the device again.
Plug in the device with a new charger to check if the fault is in the device or the charging cord.
Hold the power button for approximately 30 seconds to reset the device. The device may begin functioning after resetting.
