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The device will not respond or show any sign of powering up.

The battery will not hold its charge or does not fulfill the advertised battery life. The Flip 2 battery will need to be replaced. Visit the guide to replace battery here.

Plugging in the charging cable will charge the battery so the device will power on.

Device’s speakers crackle and/or have distorted sound.

The speakers may cause distortion at high volumes or cause sound that may be so muffled as to be inaudible. In these cases, the speakers will have to be replaced. For speaker replacement, click the guidehere.

It is possible that the sound data streaming to the device is corrupted. We recommend trying to use another sound file.

Compromised AUX cables can cause data to become distorted when trying to play music through these cables. We recommend trying to use another AUX cable.

Device will not keep a bluetooth connection and/or not connect at all.

Sometimes interference from other devices can cause bluetooth connections to drop. Examples of things things are Wifi sources, microwaves, and other power sources.

If phone or devices does not connect to speaker via bluetooth, the bluetooth antenna may need to be replaced. To replace the antenna, visit the guidehere.

Resetting the JBL Flip 2 can be accomplished by holding the “power” and “lower volume” buttons until the light turns red.

The device will connect but not charge the battery.

If the MicroUSB port becomes loose and will not charge the battery, a replacement MicroUSB port will need to be installed. To visit the replacement guide, click here.

It is possible, however unlikely, that the charging cable has failed. We recommend trying to use another cable to charge the JBL Flip 2.

The device will not play music from the AUX port.

The auxiliary input allows for connectivity to devices that do not have bluetooth connectivity, however, sometimes this input fails connect to the device. To replace the auxiliary port, click our guide here.

If the AUX cable has failed, we recommend either trying to use bluetooth for the JBL Flip 2, or trying to use another cable to play music.