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The device is connected to the charger and a power source, but will not charge.
All batteries degrade over time. Yours may require a full replacement. Follow the Battery Replacement Guide.
Follow the micro USB / Aux Replacement Guide to replace the micro USB connector.
The speaker produces fuzzy or broken audio.
- Replace the broken speaker using our Speaker Replacement Guide.
Aux connections to other devices yield no audio.
The white casing portion of the device will have to be replaced. Follow the Aux Replacement Guide to complete this task.
Attempt to clean out the aux connection with a small q-tip. If that fails, then the device will have to be opened and cleaned or replaced. Follow the Aux Replacement Guide for a detailed walkthrough.
The motherboard has a short circuit or other damage.
Replace any water-damaged parts with the using The Motherboard Replacement guide.
Open the device and analyze if parts replacement is required. If replacements are necessary, use one of the corresponding guides: The Motherboard Replacement guide, The Speaker Replacement Guide, or The Button Membrane Replacement Guide.
When a button is pushed it gets stuck or the device does not properly respond to it.
Open the device and clean out the button membrane.
Open the device and replace the damaged membrane with a new one.
