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You have trouble turning the speakerphone on/off.
Look at the right side of the device, where the power slide switch is located. If the slide is set to the rightmost position, the device is set to the on position. If the device switch is set to the leftmost position, the device is set to the off position.
To check the power adapter, ensure the adapter is plugged into either a cigarette lighter charging port in your vehicle, or into a standard house socket. Look to see if the LED light is on. If the light is on, the adapter is properly working, if the light is not on, the adapter is faulty. Consider replacing the charger.
Your device is not holding/receiving a charge when it is plugged in.
Ensure the power adapter is properly working, then proceed to connect it to the device. If the device is able to turn on but dies once it is unplugged, there is most likely a faulty battery. Battery replacement is recommended. Replace the battery using this guide.
Ensure the power adapter is properly working, then proceed to connect it to the device. If the device is still unable to turn on, the charging port may be faulty. Replace the charging port using this guide.
You have trouble hearing the device.
Ensure the device is on by the blue light indicator at the top middle of the device. Press the volume up button at the bottom right hand corner of the device repeatedly. If sound begins to play again, the volume was set too low.
Ensure the device is on and the volume up button has been clicked a sufficient number of times. If sound still does not come out of the device, one or more speakers may be faulty. Replacing the speaker or speakers is recommended using this guide.
When you press a button on the device, nothing happens.
If the device is on, and other buttons are working properly, the button that is not working may be faulty or broken. Consider replacing the button mechanism with this replacement guide.
You are having trouble connecting your cell phone with the device.
Ensure that bluetooth capabilities are turned on for your cell phone by following the user manual that came with your phone. Proceed to attempt to pair with the Jabra Freeway as normal. If the device connects, the bluetooth was not turned on. If the device does not connect, attempt to pair your phone with another bluetooth device to ensure it is working properly.
If the bluetooth on your cell phone is in good working order, and the Freeway device is verified to be on by the blue indication light, then the device’s bluetooth antenna may be faulty. Consider replacing the antenna using this replacement guide.
