This troubleshooting page will help you diagnose problems with the iLive Under Cabinet Music System IKBC384S
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I want to turn on my iLive device, but the display is not working so I cannot determine if the device is powered or working.
There is a button labelled “Display” on the device. This button may not have been pressed to initiate the display. Press the display button and see if the display works properly.
This device can be powered with batteries and also AC/DC power. Ensure that the device is plugged into a wall outlet properly. Make sure your batteries are installed correctly and are not dead if you are not using AC/DC power.
I want to unplug my radio from the wall so it will run on batteries but the power will not turn off
Make sure that the positive and negative sides of the battery are aligned and placed firmly in the slot
If the power is not turning on even after you have pressed the power button or power is weak you will need to clean the battery slot and connectors, if this does not work your connectors will need replacing.
I am trying to listen to music and there is no sound
For example if your device is an iPhone, make sure the volume is turned up
Check to see if the audio out cord and the power cord for the speaker are securely plugged in and not split or frayed. If they are, then you should safely solder the wires back together if you have the ability to do so. If not, you will likely need to replace the speakers in the device.
I want to insert a disc into my device but it will not accept the disc
Take a flashlight and look into the disc tray slit. Eject any disc that may already be in there. Using a thin object such as a paperclip or toothpick to remove any debris that may be stopping the disc tray from properly working. Compressed air should be sprayed carefully into the tray to remove any debris remaining.
Someone a piece or multiple pieces of the disc tray have been damaged, and therefore you must replace the entire disc tray. See your guide here:
I want to listen to the radio but my device isn’t picking up radio stations
Make sure you have the corresponding setting on, for example if you want to listen to an FM station, make sure it’s on FM setting
Some devices like routers, TVs, microwaves, and similar appliances will cause interference with the radio connection. Move the appliances to a different location.
