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  • Screen does not display info or light bar and buttons do not light up.

  • Test the unit at a different outlet.

  • Make sure that if the outlet is tied to a switch, make sure they are flipped into the on position.Verify that the connection between the AC cable and the DC jack is secure.

Warning:

  • If the included AC adapter is used on other devices other than the iHome, this poses a potential risk to damage to damage them as well as the adapter.

  • Unit does not respond to the connected device.

  • Check that the unit is on.The display and buttons on top of the unit light up.Adjust the volume on device and unit.Test the play and pause buttons on your device and unit.Reset the Bluetooth on your device.Turn the Bluetooth off, wait a few seconds, then turn it back onCheck that the device is properly paired to the unit.Verify that the iHome iAVS16 appears in your device’s Bluetooth menu.

  • The connected device shows that the unit is playing audio but no sound comes out of the unit.

  • Turn the volume up on unit and/or on your device.

  • Sound is unclear/hard to understand.

  • Lower the volume on your device or unit.

  • Upgrade quality of audio files.If using a service like sound cloud try playing the file from a different sourceRefer to erratic performance troubleshooting section.Erratic performance

  • Time on unit does not match time on app.

  • Make sure time zone is set correctly in the Alexa app.In the Alexa app> Devices> the iHome> Device location or Device time zoneMake sure time zone is set correctly in the iHome AVS16 app.In the AVS app> settings (bottom right)> Time zone

  • Unit sound cuts out.

  • Move unit away from potential sources of interferencesuch as computers, modems, other wireless devices, or fluorescent light.Move your device closer to the unit.Bluetooth has a limited range, moving your device closer to the unit may clear up playback issues

  • Unit has trouble connecting to the device.Unit disconnects from device.

  • Move the device connected to the unit closer.

  • Refer to erratic performance troubleshooting.Erratic performance

  • The display and buttons on top of the unit light up.

  • Turn the Bluetooth off, wait a few seconds, then turn it back on

  • Verify that the iHome iAVS16 appears in your device’s Bluetooth menu.

  • If using a service like sound cloud try playing the file from a different source

  • Erratic performance

  • In the Alexa app> Devices> the iHome> Device location or Device time zone

  • In the AVS app> settings (bottom right)> Time zone

  • such as computers, modems, other wireless devices, or fluorescent light.

  • Bluetooth has a limited range, moving your device closer to the unit may clear up playback issues