Difficulty

Moderate

Steps

21

Time Required

                          20 - 40 minutes            

Sections

4

  • Facerest Cushion
  • 1 step
  • Facerest
  • 5 steps
  • Front Cover
  • 12 steps
  • CPU Fan
  • 3 steps

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Introduction

Power down your device before you begin. Be careful not to power on your device while making repairs. If you accidentally power on your device, stop working and power it back off before you resume.

This repair requires breaking the plastic welds that help secure the front cover to the device. If you complete this repair, the gaps between the plastic front cover and side panels will no longer be flush. This damage is permanent but only cosmetic and will not affect the device’s functionality, usability, or operation.

What you need

Step 1

              Remove the facerest cushion               
  • Place your device upside-down on your work surface.
  • The facerest cushion is lightly held into place by seven plastic clips.
  • Use your fingers to gently pull the facerest cushion straight off of the facerest to remove it.

Place your device upside-down on your work surface.

The facerest cushion is lightly held into place by seven plastic clips.

Use your fingers to gently pull the facerest cushion straight off of the facerest to remove it.

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Step 2

              Remove the facerest               
  • Use a T5 Torx screwdriver to remove the eight 4.5 mm screws securing the facerest.
  • One of the screws will be covered by a tamper-evident sticker. Press the driver through the sticker to remove the screw.

Use a T5 Torx screwdriver to remove the eight 4.5 mm screws securing the facerest.

One of the screws will be covered by a tamper-evident sticker. Press the driver through the sticker to remove the screw.

Step 3

  • Insert an opening pick into the upper-left corner of the facerest.
  • Twist the opening pick to release the plastic clip securing the facerest.
  • Repeat for the upper-right corner.
  • Don’t remove the facerest yet. It’s still attached by the facerest sensor ribbon cable.

Insert an opening pick into the upper-left corner of the facerest.

Twist the opening pick to release the plastic clip securing the facerest.

Repeat for the upper-right corner.

Don’t remove the facerest yet. It’s still attached by the facerest sensor ribbon cable.

Step 4

              Remove the facerest sensor               
  • Carefully flip your device over.
  • Pull the facerest out just enough to access the screws securing the facerest sensor.
  • Don’t put any strain on the facerest sensor ribbon cable.
  • During reassembly, make sure the facerest sensor ribbon cable is positioned between the lenses before reinstalling the facerest.

Carefully flip your device over.

Pull the facerest out just enough to access the screws securing the facerest sensor.

Don’t put any strain on the facerest sensor ribbon cable.

During reassembly, make sure the facerest sensor ribbon cable is positioned between the lenses before reinstalling the facerest.

Step 5

  • Use a T5 Torx screwdriver to remove the two 2.4 mm screws securing the facerest sensor to the facerest.

Use a T5 Torx screwdriver to remove the two 2.4 mm screws securing the facerest sensor to the facerest.

Step 6

  • Remove the facerest.

Remove the facerest.

Step 7

              Unscrew the front cover               
  • Use your fingers to slide the lenses towards each other so that they are positioned towards the center of the device.

Use your fingers to slide the lenses towards each other so that they are positioned towards the center of the device.

Step 8

  • Use a T5 Torx screwdriver to remove the four screws securing the front cover from inside the device:
  • Two 5.7 mm screws with fine threads
  • Two 5.5 mm screws with coarse threads
  • The coarse-thread screws can strip easily. During reassembly, tighten the coarse-thread screws until they’re hand tight and then no more.

Use a T5 Torx screwdriver to remove the four screws securing the front cover from inside the device:

Two 5.7 mm screws with fine threads

Two 5.5 mm screws with coarse threads

The coarse-thread screws can strip easily. During reassembly, tighten the coarse-thread screws until they’re hand tight and then no more.

Step 9

              Remove the front cover               
  • Note the location of the plastic welds on both vertical edges of the front cover.
  • After reassembly, the gap between the front cover and the side panels may no longer be flush. This is a cosmetic defect only and will not affect operation. The front cover’s clips and screws are sufficient to secure it to the rest of the device.

Note the location of the plastic welds on both vertical edges of the front cover.

After reassembly, the gap between the front cover and the side panels may no longer be flush. This is a cosmetic defect only and will not affect operation. The front cover’s clips and screws are sufficient to secure it to the rest of the device.

Step 10

  • Insert an opening pick into the top of the front cover near the upper left corner.
  • Slide the opening pick around the upper left corner of the front cover.

Insert an opening pick into the top of the front cover near the upper left corner.

Slide the opening pick around the upper left corner of the front cover.

Step 11

  • Use the opening pick to separate the weld securing the left side vertical edge of the front cover.
  • The weld may require significant force to separate.

Use the opening pick to separate the weld securing the left side vertical edge of the front cover.

The weld may require significant force to separate.

Step 12

  • Insert an opening pick into the top of the front cover near the upper right corner.
  • Slide the opening pick around the upper right corner of the front cover.

Insert an opening pick into the top of the front cover near the upper right corner.

Slide the opening pick around the upper right corner of the front cover.

Step 13

  • Use the opening pick to separate the weld securing the right side vertical edge of the front cover.
  • The weld may require significant force to separate.

Use the opening pick to separate the weld securing the right side vertical edge of the front cover.

Step 14

  • Flip the device upside-down.
  • Use an opening pick to disconnect the plastic clips securing the bottom right edge of the front cover to the device.

Flip the device upside-down.

Use an opening pick to disconnect the plastic clips securing the bottom right edge of the front cover to the device.

Step 15

  • Slide the opening pick along the bottom edge of the front cover to separate it from the device.

Slide the opening pick along the bottom edge of the front cover to separate it from the device.

Step 16

  • Use the opening pick to disconnect the plastic clips securing the bottom-left edge of the front cover to the device.

Use the opening pick to disconnect the plastic clips securing the bottom-left edge of the front cover to the device.

Step 17

  • Flip the device right-side up.
  • Use the opening pick to separate the last few plastic clips securing the top of the front cover.

Flip the device right-side up.

Use the opening pick to separate the last few plastic clips securing the top of the front cover.

Step 18

  • Remove the front cover.

Remove the front cover.

Step 19

              Remove the CPU fan               
  • Use a pair of angled tweezers to disconnect the CPU fan cable from the motherboard.
  • Lift the CPU fan connector straight up from the motherboard to disconnect it from its socket.
  • During reassembly, align the CPU fan connector with its socket and use your finger to press it straight down into the motherboard.

Use a pair of angled tweezers to disconnect the CPU fan cable from the motherboard.

Lift the CPU fan connector straight up from the motherboard to disconnect it from its socket.

During reassembly, align the CPU fan connector with its socket and use your finger to press it straight down into the motherboard.

Step 20

  • Use a T5 Torx screwdriver to remove the three 5.5 mm screws securing the CPU fan.
  • Use a Phillips screwdriver to remove the two 2.3 mm screws securing the CPU heatsink.

Use a T5 Torx screwdriver to remove the three 5.5 mm screws securing the CPU fan.

Use a Phillips screwdriver to remove the two 2.3 mm screws securing the CPU heatsink.

Step 21

  • Remove the CPU fan.
  • During reassembly, do not sandwich the red antenna cable between the heatsink and contact plates.

Remove the CPU fan.

During reassembly, do not sandwich the red antenna cable between the heatsink and contact plates.

To reassemble your device, follow the above steps in reverse order.

Take your e-waste to an R2 or e-Stewards certified recycler.

Repair didn’t go as planned? Try some basic troubleshooting, or ask our Answers community for help.

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                    Sam Omiotek                     

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