This trouble shooting page will help diagnose problems with the HP 15-R263DX
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HP15 will not respond or show any sign of powering up
If your HP15 only powers on when the charger is plugged in, regardless of charging time, this means the battery is faulty, and will require replacing. Replace the battery using this guide.
If your HP15 won’t boot up, it could mean the hard drive is either faulty or broken, and needs to be replaced. Replace the hard drive using this guide.
HP15 won’t load past the startup screen
If your HP15 won’t get past the operating system, or crashes during normal operation, then this can mean either there isn’t enough RAM, or the RAM needs to be replaced. Replace the RAM using this guide.
The computer wont recognize that a device is connected through a USB port
The HP15 will not detect any devices plugged into the USB port if there is dust or lint blocking the connection. To remedy this, blow out the USB ports with compressed air until the blockage is gone.
If the USB port has been cleaned out, and your computer will not detect any devices connected to it, the USB port may need to be replaced. Replace the USB port using this guide.
The tray won’t respond when reading discs or being ejected
Due to excessive use, the optical lens may become dirty. To fix this, use a Q-tip dipped in water and gently clean the lens. Do not press to hard or use too much water as it can damage the lens. Do not use alcohol as that will greatly damage the lens.
If your HP15’s disc tray is unable to read discs or won’t open at all, it may be broken and needs to be replaced. Replace the disc tray using this guide.
Computer will not display typed characters
If the computer does not display any characters being typed by the user, this could mean that the keyboard is defective and need to be replaced. Replace the keyboard using this guide.
