Released June 11th, 2018., identified with model number 3010nr.
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When doing simple tasks in the device, the speed of processing is extremely low.
HP recommends using HP Support Assistant on a regularly scheduled basis. Use this tool to keep your computer tuned up. Run HP Support Assistant to scan your computer and get the status of any available maintenance tasks. After the scan is complete, a list of maintenance tasks displays. Review and perform all the recommended actions. (hp.com)
If the device is running slow, the hard disk may need to be replaced. Check out this guide here to replace it.
The laptop is making noises and emitting heat from the bottom.
If the device is heating up, the fan may need to be replaced. Please follow this guide here to replace it.
The device fails to remain charged, even when it is plugged into the charger.
If the device is unable to remain charged, it may be the result of a faulty battery. The battery may need to be replaced in order for the laptop to stay charged. Follow this guide here to replace the battery.
The keys on your laptop will not respond or appear to be stuck
If the entire keyboard fails to respond, try replacing it with this guide here.
When a key can’t be pressed down, something might be under the individual key. To fix this, pop out the faulty key by using a flat screwdriver or other object that will fit underneath the key. Once the key is removed, clean the dust or whatever may be stuck underneath with a q-tip. Once it is clean, re-attach the key by pushing down on it until it snaps into place.
